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How do I get a username or a password?

Article ID: 1
Last updated: 16 Apr, 2013
Revision: 1
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To get a username and password, your administrator must have entered your account with an email address in the system.
To request a username and/or password:
  1. Go to
  2. In the login box on the right, click Retrieve Username and/or Password.
  3. Enter your email address
  4. Click "Send My Login Info"
The officials roster and schools roster of each association on RefTown will be searched for the entered email address.
  • If a match is found you wil be sent an email with your username and a special link that can be used to get and/or set a new password.
    • This link will only be valid for 48 hours after it is generated
    • This link may be invalidated if you repeat this process...only the last genrated link will be valid
  • If your email address is not found, you may need to submit a registration form (under the "Public" menu or on the main RefTown home page). Once it is submitted, your organization's administrator will be notified and may enable your account. Once your account is enabled, you'll receive your account username by email.
    • If the organization is not configured for online registrations, contact the association through other means (phone, email, etc.) to get your account entered into the system (or to get your email address corrected).
  • NOTE for SCHOOLS (or TEAMS for some organizations):
    • The email address entered in the system for your school may belong to any individual in the sports program—Athletic Director, Coach, Secretary, etc. Please try these other addresses. If none of them match, contact the association's administrator to ensure that your school/team is in the system and that your email address is correct.
To set/reset your password:

  1. In the email that you receive, click the "Create/Reset Password" link.
  2. On the page that opens, you will be given a new password. It will be in a yellow box at the top of the page.
  3. Make note of the password you're provided.
  4. If you wish to choose your own password, you can do so on the same page by following the instructions in the "Choose Your Own Password" box.

Also read
item How do I change my username?
item What can I use for my username and password?
item IMPORTANT NOTE for Yahoo Users

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