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What are the different permissions groups that an official can be part of?
Administrator Association Admins have access to ALL site functions. An...
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13 Sep, 2023
Views: 1979
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How do I log in?
There are two ways to log in: (Recommended) Go to login page first: Go to www.reftown.com ...
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13 Sep, 2023
Views: 3630
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Obtaining a Bing Maps Key
Logging Into a Bing Maps Portal Account Go to the Bing Maps Portal If you do not have a...
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18 Aug, 2023
Views: 0
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How do I grant an official extra access permissions?
There are two ways to manage the extra access permissions for officials: From the officials...
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11 Jul, 2023
Views: 2858
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How much does RefTown cost?
BASE SUBSCRIPTION $75 plus $5 per official up to 300 officials in blocks of 10 ($50 for...
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07 Jul, 2023
Views: 5131
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How do I enter information in my availability calendar?
Availability information is entered through "Schedules" -> "Availability" You have two ways...
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12 May, 2023
Views: 3595
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Setup school/team personnel to log into to one or more teams
A payor/location/team contact can be configured to have access to one or more...
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10 Apr, 2023
Views: 1802
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Remote Self Check-In
Remote Self Check-In is a way to verify attendance in remote/teleconference meetings using...
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24 Feb, 2023
Views: 0
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How to send a password reset email to Officials
You have 3 options for sending password reset emails to officials. Send to an individual Sent...
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02 Jan, 2023
Views: 0
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How can I subscribe to a calendar feed (iCal/ics) of my assignments and/or meetings and events?
To subscribe to a RefTown calendar feed in the iCal/ics format in another application you wil need...
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29 Dec, 2022
Views: 8637
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How can I completely delete one or more games and all related assignments?
To completely delete one or more games: You'll need to enter a special mode that is normally...
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28 Dec, 2022
Views: 2150
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How can I completely delete one or more batches or invoices?
To completely delete one or more batches, even if marked paid or published: You'll need to...
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28 Dec, 2022
Views: 0
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Clearing App Data
In a few rare cases, the data stored on your phone may be come corrupted. It may be necessary to...
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27 Dec, 2022
Views: 0
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Preparing for and Requesting Generation of 1099s
To check your account for 1099 readiness: Go to Pay -> Officials 1099 Management Click on...
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04 Dec, 2022
Views: 0
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Cross-Organization Assignment-Based Availability
RefTown has a feature where officials can have the system automatically share basic assignment...
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10 Nov, 2022
Views: 1061
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Using your phone/tablet for on-site meeting check-in
Reftown has a function available to organizations that allow people to check themselves into an...
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05 Nov, 2022
Views: 0
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Using Custom Invoice Item Categories
RefTown allows each non-game line item on an invoice to be categorized into any number of...
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14 Aug, 2022
Views: 823
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How can I transfer Games, Meetings, or Events to my personal calendaring program such as Outlook, Google Calendar, or other calendaring application?
Below are the instructions for transferring games, meetings, or events from RefTown to your...
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05 Aug, 2022
Views: 3111
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Using "Plus Codes" to help officials find gym/field entrances
Plus codes are a location identifier that can be used to mark a very specific location far more...
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31 Jul, 2022
Views: 0
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School/Team Administrator Simplified Invoice Creation Process
While School/Team administrators can follow the standard invoicing procedure outlined in other...
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15 Jun, 2022
Views: 0
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How to Create an Invoice
Assuming the invoice functions are enabled under the configuration options: Click either ...
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15 Jun, 2022
Views: 2720
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What happens when an officials direct deposit can't be made due to a closed or invalid account
Occasionally, direct deposits can not be completed. This can happen when an official provides an...
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15 Jun, 2022
Views: 0
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Electronic Payments / Direct Deposits
RefTown, in combination with KotaPay, offers an optional direct deposit service that is integrated...
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15 Jun, 2022
Views: 1962
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Tracking Payment Status of Invoices
There are a few options for manually tracking invoice payment status. One option is very simple...
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15 Jun, 2022
Views: 0
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Configuring and Managing Registration Payment
To enable payments related to officials registrations, assuming you have already enabled a...
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09 Jun, 2022
Views: 0
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