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When I click on an email address on RefTown, I get an error message or it opens the wrong program? (Configuring RefTown to use your preferred email program)

Article ID: 81
Last updated: 03 Nov, 2010
Revision: 1
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Becasue various email programs are accessed differently, RefTown supports a few methods when clicking on email address links.

If you have never clicked on an email address on RefTown, we will ask you what method you prefer. You have the chose of having RefTown transfer the email address to your system's default email program or to one of several web-based email services: AOL Webmail, GMail, MSN/Hotmail/Windows Live, or Yahoo.

When you click on an email address or email icon on RefTown, it attempts to transfer the email address to the email application as you have selected.

If you receive an error message, it is likely that your computer is not configured correctly to allow you to click on an email address.

To see what this is set to for Internet Explorer:

  1. Click on the “Tools” Menu
  2. Click on “Internet Options”
  3. Click on the tab “Programs”
  4. Set the “E-mail:” box to your desired email program if not already set

 You can change your preferred email application that RefTown will attempt to use by editing your profile's global preferences.

This has usually taken care of any issues related to clicking on email addresses on the website. It may be set to run a program you don’t have or don't use. This is a universal setting that should apply to every website, not just RefTown.


If you use a web-based email service, you will need to contact your provider to determine how to configure your browser to use clickable email addresses.

Also read
item How to configure your computer to use an installed application when you click on an email address or email icon.

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