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Add RefTown to Your Safe Senders List

Article ID: 184
Last updated: 14 Mar, 2022
Revision: 6
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Because all IT departments are different, and spam filters sometimes filter legitimate email, it is highly recommended that you add the RefTown domain to your Safe Senders list in your email client. This will help ensure that our emails will get to you safely.

Either add the entire @reftown.com domain to your safe sender's list (if your email program allows adding domains) or add the email address mailer@reftown.com

(Another site that may also be useful for configuring your email settings for RefTown emails: Safe Sender List How To)

For Outlook

Add known valid sender to the Safe Senders list to ensure that their email will not go to your Junk E-mail folder.

  1. On the Ribbon, from the Home tab, in the Delete group, select Junk
    .Select Junk

  2. From the drop-down list, select Junk E-mail Options.

Select Junk E-mail Options

  1. Select the Safe Senders tab.

    Select Safe Senders Tab

  2. Click Add

    .Click Add

  3. In the Add address or domain dialog box, type an email address or domain.

    Type Address or Domain

  4. Click OK.

    Click OK

  5. In the Junk E-mail Options dialog box, click Apply. Emails from this sender will now be prevented from being moved to your Junk E-mail folder.

    Click Apply to Save

AOL 8.0

1. Open the email.
2. Click "add address" icon.
3. Verify the sender's contact information.
4. Save it.

AOL WebMail
  1. Locate the Contacts option on the left navigation bar of your AOL Mail Home Page (under the Trash folder).

  2. Click New Contact icon.

  3. Type the contact information in the required and optional fields.

  4. Scroll to the bottom and click Add Contact.

  5. A confirmation message that the contact has been created will appear.

Apple Mail
  1. Open the email from the sender you would like to add to the safelist.
  2. Click on the sender’s email address at the top of the email
  3. A list of options will appear on a drop down
  4. Click on “Add to Address Book”
  5. Your sender will be automatically added to your Apple Mail safe senders list.
Yahoo!
  1. Open the email sent to you by the contact you wish to label as safe. Be sure to check both the inbox folder and junk or spam folder.

  2. Copy the email address

  3. Click the Contacts icon located in the upper right-hand corner of your Yahoo! Mail Inbox Homepage. When you scroll over the first icon, it should say ‘Contacts’.

  4. Click ‘Add a new contact’ located below the list of your contacts.

  5.  Fill in the contact details and paste the email address you wish to add to your contact list.

  6.  Click Save.

Gmail
  1. Open the email from the sender you would like to add to the safelist.
  2. Click on the arrow next to an email icon on the far right.
  3. Select “Add To Contacts”.
  4. You will see the text “Added *Email Address* to contacts.” Appear at the top of the screen, meaning your new contact has been added to your Gmail Safe senders list.

iPhone/iPad
  1.  Open the email

  2. Tap the email address or email the user name of the sender (at the top of the screen)

  3. Tap ‘Create New Contact’ from the menu at the bottom of the screen.

Gmail Phone App
  1. Open the email of the contact you wish to add to your safe sender list

  2. Tap the contact name, email or contact card. You might have to click the downward-pointing arrow to reveal the contact name.

  3. Tap the ‘Add Contact’ icon located in the top right-hand corner.

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