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Add RefTown to Your Safe Senders List

Article ID: 184
Last updated: 05 Jun, 2020
Revision: 5
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Because all IT departments are different, and spam filters sometimes filter legitimate email, it is highly recommended that you add the RefTown domain to your Safe Senders list in your email client. This will help ensure that our emails will get to you safely.

Either add the entire @reftown.com domain to your safe sender's list (if your email program allows adding domains) or add the email address "mailer@reftown.com".

(Another site that may also be useful for configuring your email settings for RefTown emails: Safe Sender List How To)

For Outlook
  1. Open the email from the sender you would like to add to the safelist.
  2. Click on the "Junk" link next to the delete button in the top left corner.
  3. Click on “Never Block Sender" in the drop-down options below the ‘Junk’ icon.
  4. Their email message will be automatically added to your Outlook safe senders list.

Outlook (Web Version) Users

  1. Once logged in, click on the cog in the top right-hand side of your inbox.
  2. Click on “Safe Senders” under the “Mail” tab.
  3. Open the email from the sender you would like to add to the safelist.
  4. Enter the email address of the sender and click the plus sign.
  5. Your sender will be automatically added to your Outlook safe senders list.

AOL 8.0

1. Open the email.
2. Click "add address" icon.
3. Verify the sender's contact information.
4. Save it.

AOL WebMail

1. Open the email.
2. Click on the sender's name and email address.
3. Click "add to address book" in the window that appears.
4. Enter any additional information.
5. Click "save."

Apple Mail
  1. Open the email from the sender you would like to add to the safelist.
  2. Click on the sender’s email address at the top of the email
  3. A list of options will appear on a drop down
  4. Click on “Add to Address Book”
  5. Your sender will be automatically added to your Apple Mail safe senders list.
Yahoo!
  1. Open your Yahoo mailbox.
  2. Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
  3. Click "New Contact".
  4. Fill in the fields of your Contact.
  5. Click Save
Gmail
  1. Open the email from the sender you would like to add to the safelist.
  2. Click on the arrow next to an email icon on the far right.
  3. Select “Add To Contacts”.
  4. You will see the text “Added *Email Address* to contacts.” Appear at the top of the screen, meaning your new contact has been added to your Gmail Safe senders list.

iPhone/iPad
  • Open the email from the sender you would like to add to the safelist.
  • Tap the sender's name in the “From” line.
  • On the next screen, tap “Create New Contact”.
  • Add the details of the email sender (the email will be populated otherwise you will need to add the sender’s other details, name, address etc)
  • Tap “Done”.
Android Phone
  • Tap to open the email from the sender you would like to add to the safelist.
  • Tap the icon next to the email address on the left-hand side.
  • Tap “Create contact”.
  • Add the details of the email sender (the email will be populated otherwise you will need to add the sender’s other details, name, address etc).
  • Tap “save”.

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