USERNAME and/or PASSWORD RETRIEVAL
On RefTown, you will generally have only one login username/password no matter how many organizations you are part of. When you log in, RefTown will automatically identify all accounts you have access to by searching all rosters for the email address associated with your login credentials.
Logging into RefTown:
You will now be logged into RefTown. Note the red box at the top and near the right that lists your name and the currently active account.
Moving between accounts/associations/sports/schools:
RefTown will also remember the last selected account and will select that account first upon your next login, usually taking you directly to one of your in-season sports.
If you are affiliated with multiple organizations and do not see all of them in your accounts list, the email addresses on the accounts are not the same. You can "link" them together by updating your email addresses to match (or by having any administrator do so on your behalf).
UPDATING YOUR PROFILE
Changing your Contact Information (address, email address, phone, etc.):
Note: If you change your email address, it may cause a new username and password to be generated and emailed to you depending on various security criteria. An existing username will remain with the old email address as long as some account still lists that username.
Viewing your games:
After Logging in, you have a several ways to get to your games. A few of them are:
You can optionally use the "Search for Games" filter on the games page to refine the listing of games to only show one subset of games (V, JV, etc) at a time.
Confirming your games:
Once you've reached a listing of your games, you' may need to accept/approve the games/assignments:
After submitting, you'll be taken to a page that will summarize your responses and, depending on the organization's configuration options, an email will be sent to the assignor(s) with the details of the responses.
UPDATING YOUR USERNAME OR PASSWORD
Changing your Username:
After logging in:
If the entered username is available, it will be changed immediately; otherwise, you'll be informed that it is not available.
Changing your Password:
After logging in:
Officials will need to update several more pieces of information.
RefTown Knowledge Base