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Trouble Opening a 1099 from RefTown?

Article ID: 311
Last updated: 31 Jan, 2024
Revision: 2
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The 1099 that you receive from Reftown is password protected. The password is your SSN (or other TaxID in some cases), without any dashes.

Example: If your SSN is 123-45-6789, your password will be 123456789.

If you are haivng trouble  opening your 1099 received from Reftown, you may have an incorrect Social Security Number in your profile. It is most often due to a simple typo in teh SSN entry in your profile.


To fix the problem:

  1. Log in to the organization where you're having difficulty
  2. Click your name in the top right corner
  3. Click "Profile"
  4. Depending on your orgnaization and the type of number you have, click one of the following:
    1.  Add/Edit/View W9
    2. "SSN"
    3. "TaxID"
  5. Provide the correct SSN/TaxID by competing the relevant form.
  6. Notify RefTown Support that you have updated your SSN and need a new 1099.

IMPORTANT: The 1099s are NOT regenerated automatically. We generate them offline and will send you the updated copy when it is ready...usually within 1-2 days.

DO NOT SEND US YOUR SSN BY EMAIL OR IN OUR SUPPORT FORM.
It must be entered directly into the approriate profile entry.

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